Delivery and Returns

REFUND TERMS AND RULES

You can return the products you have purchased within 14 days from the invoice date. The original parcel and packaging of the product you are returning must be intact. Products with no packaging or damaged products are not refundable. You must send the delivery note and warranty document with the product you want to return. If the product you want to return is defective, the shipping fee is covered by us. In other cases, the shipping fee belongs to the customer. It is not possible to return products that cannot be returned due to their nature (eg products that require direct contact with the body during use, earrings, headphones, underwear, bikini), disposable products. In order to be able to return products such as DVD, VCD, CD, cassette, portable computer, mobile phone, consumables (toner, cartridge, etc.), cosmetic products, the packaging and / or the protective tape must be unopened. If the product is invoiced on behalf of the company, a return invoice must be issued by the relevant company.

DELIVERY TERMS

Your products are supplied when your order is approved according to the stock status and then shipped. In order for your order to be confirmed, the price of the products you have purchased must be paid by credit card or money order. Approved orders will be delivered to cargo within 2-7 business days.

DOCUMENTS TO BE SUBMITTED DURING THE DELIVERY

In accordance with the new rule to be applied in the acceptance of shipment pursuant to the Procedures and Principles on Security Measures for Mail Deliveries approved by the Information Technologies and Communication Board’s decision dated 27/12/2016 and numbered 2016 / DK-YED / 517, driving license when purchasing your products from the cargo officer or store personnel you must show your identity card or passport.